Transforming service excellence: Defra’s EPR programme
The Department for Environment Food and Rural Affairs (Defra) provides in the region of 700 services, many of which are being transformed digitally to function better for citizens and businesses. Defra describes its digital ambitions as an “exciting time” for service transformation, with nine areas of work which will help deliver its 2025 milestones and 2030 ambitions. The department’s digital and data transformation strategy sets out to enhance public services across the Defra group over this period.
Integral to this digital transformation was for Defra to develop a new digital service for its Extended Producer Responsibility (EPR) for packaging programme. This is being delivered by digital services provider, Eviden. The service is designed for certain businesses that use, handle, import or generate packaging to take actions to comply with legislation concerning EPR.
The challenge – multi-phase resource consultancy for a large Digital Programme
Eviden required a strategic resourcing partner to meet the deliverables for this large and complex service design programme for Defra. The service required the provision of full digital talent solutions, from team procurement and screening to dynamic resource allocation. This multi-phase project to develop the EPR service (to be used by thousands of UK organisations), also needed a partner to manage diverse digital skillsets across key programme stages to eventual go live under Defra’s Service Design methodology.
Eviden also wanted to work with a Leadership Team that would be easy to engage with through speed, agility and reliability of service provision. Most importantly, it required a partner that demonstrated a broad and expert knowledge of Digital Transformation across the public sector.
The deliverables – full team resource capability
Eviden selected Stealth iT Consultancy as its strategic partner on the strength of its vast experience and proven track record in sourcing and managing high calibre digital talent. The company’s 20-year experience proved instrumental in resourcing highly-skilled digital teams to deliver on extensive and integrated public sector programmes.
Stealth exceeded the expectations of Eviden’s programme commitments for Defra by adopting a strategic, multi-disciplinary approach to this highly-involved greenfield project. Its solutions extended right across from partner engagement through to expert talent solutions to deliver on the programme’s KPIs and strict timelines.
Stealth’s extensive experience in making complex resourcing easier for large public sector clients proved vital throughout the programme’s critical service design stages. It has delivered dynamic resource allocation to meet the demands of the Defra service’s rapidly-evolving and agile functionalities. The strategic partnership with Eviden has proved to be a driving force to resource a service with high adaptability and scalability required to deliver on Service Design objectives.
From the point of engagement, Stealth has forged an excellent, trusting partnership with Eviden for Defra’s exacting service requirements – and across the supplier procurement process to comprehensive, full-team resource deployment.
Its agile and adaptable consultancy solutions went above and beyond the remit of Eviden’s multi disciplinary supplier brief to achieve:
• Full scale resource provision: Over 75+ resources – its expert team screened and supplied a diverse, multi-skilled team of experienced and skilled digital professionals. These resources were strategically allocated across the project’s phases, adding significant value to Eviden and Defra’s service design outcomes.
• Integrated skill set procurement: UX Designers, Content Designers, User Researchers, Service Designers, Developers (C# and Java), Scrum Masters/Delivery Managers, Data Analysts/Data Engineers, Business Analysts, Product Managers.
• Greenfield Digital Transformation: Co-ordinated services to deliver innovative resourcing solutions that will help Evident and Defra deliver digital and data transformation objectives by leveraging resource consultancy best practices.
• Strategic consultancy to deadline: the challenge of transitioning from the Discovery phase to a successful live deployment by 2026/2027 has required meticulous planning, collaboration and adaptability.
• Multi-partner collaboration and ECO partnership: Stealth has the largest footprint among ECO partners. Its strong relationships with Defra and Eviden have built trust in partnerships, aligning with project goals. Regular communication and adaptability have been fundamental throughout its consultancy services.
“Stealth has and will continue to play a pivotal part in adding value to Eviden and Defra’s EPR programme. Our multi-service solutions have expertly matched the requirements for full-scale, end-to end, team-based resource consultancy. Our partners’ commitment to engage Stealth underscores their belief in our proven digital resourcing capabilities to deliver integrated talent solutions.”
Ryan McQueen, Stealth Managing Partner
